We want our clients to love their website and have the ability to get the very best from it. This means understanding how to use all of its functionality, including how to load and update content, is vital. How do we ensure that this is the case? We offer training, not just when the site is box fresh from our development studio, but at any time. Below are some of the most common scenarios we get involved in:
In-person training after some new development work
We see the value in getting together in person and guiding people through whatever they need help with. Recently, we blocked out a day with a long-standing client to take them through some work we’d just finished on their website. We’d ‘re-themed’ the top-level landing pages which included some new functionality. The site was looking and performing beautifully and we wanted to ensure that the client knew how to get the best from it.
We invited the content editors into the Olamalu office where we spent the day walking them through the new pages before delivering a detailed and step-by-step training session.
As part of this session, we worked side-by-side with our clients, loading content together. This was a really beneficial process for them and one where they worked as a team, learning together and we were on hand to respond to any questions there and then.
Oh…and we provided refreshments too!
Training and individuals who are new to role
Organisations are dynamic and we appreciate that people come and go throughout the duration of a website’s lifespan. When key website users and editors move on, it’s important that their replacements can transition seamlessly into the role and that there are no gaps in knowledge on how to use the website to its full capability.
We offer and set up new starter training sessions in a manner that is most useful to the individual. We can come in person to the client’s office, or set up the session virtually.
When website-related roles are replaced, it’s usual that the new postholder will want to make changes to the website, based on their own experience. We’re open to implementing those ambitions and offer the opportunity to make enhancements to the site.
Refreshing knowledge and getting clients excited about their site again
When a client is an infrequent user to their site, it’s understandable that they forget how things work and what to do.
We had this situation recently. One of our clients got in touch with us with a request to implement some functionality to their website. We informed them that a lot of the changes they were asking for was already built into the site. Our task was then to refresh their knowledge.
We arranged a call and listened to their challenges and walked them through step by step, re-training them on how to use the functionality on their site. We took them through the various editing screens, answering questions, ensuring understanding as we went, before moving on.
After the session, the client felt re-invigorated and motivated to embrace the management of their website and to enjoy using its full capability.
The human touch
It’s important to us as a web technology agency that we work with our clients for the long term. We enjoy being a technology partner, being part of the journey and helping our clients to use their website strategically, getting the most from it to help them to achieve their organisational objectives.
We create bespoke user guides for each client. These are ‘living’ documents on how to use their website and are updated when new functionality is added. However, sometimes the human touch is needed.
All of our team are friendly, down-to-earth and really keen to help. We’re always happy to offer training. We’ll come in person, or jump on a call to answer a question, help gap-fill some knowledge, assist with content writing and loading and help new starters settle into their roles. The most important thing to us is that our clients are comfortable and able to use their website to its full functionality.
March 2025